Agilysys, Inc. announced the beta site for Guest 360, the company's next-generation property management solution. Guest 360, which was recognized as 'Best New Technology' at HITEC 2007, is on schedule for beta testing in November 2008 with Hutton Hotel in Nashville, Tenn., a 250-room upscale property developed and managed by Amerimar Enterprises, Inc. Guest 360 is an open database and cross-platform property management system that utilizes Services-Oriented Architecture (SOA) to provide a highly scaleable and flexible solution for hotels and resorts of all sizes as well as multi-property operations.

    Guest 360 was based on key functionality found in current Agilysys property management solutions, user recommendations, and industry trends, such as guest-oriented reservation management. The system's intuitive features move beyond traditional property management to assist in predicting guest preferences and make suggestions based on guest recognition designed to increase revenue and profitability.

    Agilysys has a proven track record of creating innovative technology solutions that take advantage of the best available hardware, software and services, often in combination with proprietary software and services that are critical to the solution. Agilysys solutions address the complex enterprise IT needs of customers in a variety of industries – including finance, healthcare, education and government, among others. For companies that require maximum uptime, the goal of business continuity is to reach the point where systems, infrastructure and data are continuously available, regardless of what is going on outside the corporate environment. Agilysys assists companies in planning, architecting and implementing business continuity, disaster recovery and daily back-up and recovery solutions that protect against data loss and downtime.

    "We are excited about this new technology from Agilysys and look forward to implementing it. Guest 360 is not just another property management system. It will enable us to actually anticipate guest needs. We want to stand out from the crowd by providing a flawless guest experience, and we are confident this solution will help us achieve that goal," stated Steven P. Andre, general manager at Hutton Hotel, which is scheduled to open in early 2009.

    SOA enables Guest 360 to be tailored to a hotel's business processes and allows for flexible integration with other software solutions. Features of Guest 360 include: an attributes-based, flexible inventory engine; an innovative offer and rating system; and Guest Hub, a centralized repository for guest profiles, including history, itineraries, interests and preferences. The result is a solution that provides a true 360 degree view of the guest.

    "Guest 360 goes beyond just tracking reservations and performing check-in and check-out. By capturing guest events, information and preferences, the system enables hotels to truly know their guests and realize a competitive advantage. Guest 360 takes property management to a new level of effectiveness with innovative technology that addresses the areas that matter most to our customers and their guests," commented Tina Stehle, senior vice president and general manager of Agilysys Hospitality Solutions Group.