To jointly market and deliver automated customer self-service solutions that reduce costs and increase revenue for enterprise- level clients, LBi Software Engineering and Invores Systems have entered into a strategic alliance.

Headquartered in Woodbury, New York, LBi Software Engineering, specializes in developing custom applications when off-the-shelf software or enterprise applications (HCM/ERP/CRM) don’t meet customers’ needs. Headquartered in Oyster Bay, New York, Invores Systems, provides solutions that help companies migrate from legacy self-service environments to more scaleable and cost-effective standards-based VoIP and VoiceXML systems.

LBi and Invores each have extensive experience in customer self-service solutions. One of the first telephone-based self-service benefit enrollment programs for a financial service environment was in fact created by Bi. The solution increases, by automating a task previously plagued by a high rate of data entry errors, accuracy, efficiency and employee satisfaction while decreasing costs.

Vice President of Invores Systems, Debra Altschuler, declared: “As a result of our new relationship with LBi, we will be able to expand our hosted applications services with customized software that meets the unique needs of our clients”. “This is an area of our business we plan to explore and grow further.”

LBi is a systems integration service provider that delivers and supports custom systems to enhance business operational proficiency. Along with expertise across Employee Benefits and Payroll, Human Resource Management, Insurance, Brokerage and Banking, LBi, working with IT organizations across the U.S., offers, for over 25 years, a comprehensive range of services from front-end needs analysis and program design to production support.