A leading provider of ITIL certified Service Management and Help Desk Software, LiveTime Software, announced today it has achieved AT&T enterprise software certification for LiveTime Service Manager and Help Desk for the iPhone ®.The AT&T enterprise software testing and certification program validates that LiveTime's ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures that, when using the LiveTime applications across AT&T's wireless network, customers can enjoy the best possible experience.
LiveTime recognizes the need to verify its applications' performance on the mobile device as it gains market share, altough the iPhone, not initially designed for business use, has grown in popularity within the corporate market. The certification allows field technicians and customers who use the iPhone, to feel confident when they log and manage service requests while on the road.
LiveTime provides true mobility for onsite incident, problem and change management. When they work on support issues directly from the iPhone, firect access to LiveTime's Configuration Management Database (CMDB) provides technicians with real time infrastructure information.Guaranteing adequate service delivery 24/7, the on-demand service reports within LiveTime ensure management and technicians have up to the minute statistics over the AT&T networks. Providing immediate access to existing knowledge articles, solutions, and the known error database in a matter of milliseconds for rapid request resolution in the field, LiveTime's built in search engine is fully accessible via the iPhone.
CPD Industries has announced a new, custom designed travel and shipping case engineered specifically for the delicate new iMac 24" desktop computer. The case features an indestructible, watertight, airtight design. Plus, a retractable handle and wheels make it easy to take with you anywhere, including on airplanes. To create the ultimate iMac carrying case, Bearden and the product developers at CPD Industries were inspired by the compact design Apple already incorporated in the disposable packaging in which the iMacs arrive..jpg&max=85)
