As a result of selectively outsourcing IT monitoring and management to InteQ® Corporation, a leading national outdoor retailer, Eastern Mountain Sports®, recognized a 67 percent reduction in downtime across its entire IT infrastructure supporting 66 retail stores, http://www.ems.com and corporate headquarters. Eastern Mountain Sports, in addition, discovered the benefits of leveraging technology specialists from InteQ to assist in tackling a range of retail IT projects.

To automate the repetitive tasks of 7/24 infrastructure monitoring, management, problem resolution and reporting, Eastern Mountain Sports deployed InteQ managed services in 2006. Today, downtime is at an all-time low and critical events per network device have plummeted 58 percent. Enabling them to focus on higher-value transformation initiatives to drive business, the stabilization and automation provided by managed services freed up Eastern Mountain Sports' IT staff significantly.

Eastern Mountain Sports leverages, in addition, a wealth of technical and process expertise in its managed services provider. CEO of InteQ Corporation, Santhana Krishnan, declared: "We are on hand to support Eastern Mountain Sports as they embark on new initiatives, while we keep their IT infrastructure performing to the stringent service levels demanded in a quality retail environment."

By automating monitoring and problem resolution, and by bringing centralized management to highly distributed environments, InteQ managed services help retail organizations reduce the cost of managing IT infrastructure. InteQ managed services provide the automation and reporting retailers need to control cost per store and improve the customer experience both at retail and online.

Bringing the benefits of this industry-leading best practice to retailers with no further investment required, with managed services, retail IT organizations gain 7/24 IT management while maintaining the ability to staff from 8:00 a.m. to 5:00 p.m. InteQ managed services are built on the IT Infrastructure Library (ITIL). ITIL is widely recognized as a driver of IT compliance that facilitates meeting a range of governance and compliance objectives.