Front Line Enterprise Edition - CSR Chat And Desktop Remote Control Modules » read source
v.1 Labs, announced the introduction of Front Line Enterprise Edition. The Front Line Enterprise Edition will come bundled with v.1 Labs' two way CSR chat and desktop remote control modules, allowing IT helpdesk staff to reduce the call handle times generally associated with supporting their employee base while providing the unique ability to troubleshoot a problem in the event of no connectivity.
This new version of Front Line is designed specifically for businesses who currently support internal employees via an IT department or help desk. Often business owners find the cost burden of supporting their own staff can be excessively expensive without tools like Front Line. The Front Line platform will allow any size business the ability to reduce the overall cost associated with supporting employees connected to their networks, whether it be internal or for those who work and travel remotely.
Front Line offers self healing and auto-correction of settings that typically generate calls to an IT helpdesk such as VPN, e-mail, and networking features that are specific to the business. The v.1 Labs solution, Front Line is positioned at the confluence of two major areas within the corporate enterprise - Diagnosis and Restoration management. By implementing an intelligent and easy-to-manage solution that provides a comprehensive view of activity inside the home network, a corporation can display desk-top issues in real-time and then drill down quickly to identify the source of a threat or subscriber misuse.
Mike Earle, President and CEO of v.1 Labs noted: "We have been approached several times by small, medium and large sized businesses, asking if we could offer Front Line to their IT helpdesk. We took a look at the overall architecture of the product and determined that Front Line, being framework and plug-in based, was easily adapted to serve the needs of the enterprise market. We have typically focused our business at reducing costs for the service provider space but now realize that many companies actually have more employees to support than do some of our service providers have customers.”
“Frequently we see that reducing costs while supporting employees is critical to containing costs for an organization. We are excited to offer the Enterprise Edition with the ability to monitor networks from a distance and provide the business owner with the ability to self heal and track performance of remote facilities from one location. Companies with distributed IP telephony networks, remote office connectivity, and shared applications will now be able to reduce cost and ease support burdens with this new product. We are thrilled to share Front Line with the small, medium, and large businesses around the globe and to continue our heritage of providing tools that just make business work better," further said Mike Earle, President and CEO of v.1 Labs.
Front Line Enterprise Edition offers the business owner and IT helpdesk staff an opportunity to deploy a feature rich platform at a fraction of the cost generally associated with the conventional tools on the market. Chat, remote, and self healing capabilities all bundled into a user friendly interface will show immediate cost saving to the business owner and provides virtually limitless flexibility to the business enterprise who needs to be able to follow usage and market trends into the future.