The award-winning expert in mobile user management, BoxTone(R), released today the powerful next version of its management, monitoring and support software for the BlackBerry(R) Enterprise Solution at the Gartner Wireless and Mobile Summit 2008.

    BoxTone version 3.1 brings together two key industry innovations to help organizations drive the maximum ROI from their rapidly growing BlackBerry deployments, at a lower cost:

    * advanced BoxTone SmartMP(TM) technology for true user service-level management through real-time transaction flow monitoring

    * the first modular platform based on IT Infrastructure Library (ITIL) industry standards to create a comprehensive Mobile User Management solution.

    Alan Snyder, CEO of BoxTone said: "For nearly a decade, BoxTone has delivered proven enterprise systems management and monitoring technology." "BoxTone software version 3.1 for the BlackBerry Enterprise Solution is the culmination of hundreds of man years of development, shaped and enhanced by deployments at more than 110 enterprises and agencies representing more than 260,000 licensed BoxTone users. It is a major evolution, driven by our customers, based on BoxTone's ground-breaking SmartMP technology core enhanced by a series of plug-and-play functional modules."

    With a focus on the mobile end user experience and user service levels, the innovative BoxTone SmartMP technology uses high-volume data collectors, analyzers and mobile pattern-specific rules engines to instrument the actual performance of each individual BlackBerry smartphone user within an organization 24x7. The unique SmartMP agent-less technology automatically measures user transaction flow hop times across all nodes for every user and group, correlating in real time with infrastructure metrics, learned baselines, and logged error events. SmartMP stores all this highly processed data in the BoxTone database for historical trending, benchmarking and proactive problem prevention.

    BoxTone's Mobile User Management approach, compared to other approaches, delivers a fuller picture of overall performance and utilization, faster alerting and incident resolution, better root cause, fewer chronic problems, and deeper insight to isolate hard-to-find issues while optimizing performance and capacity. BoxTone also scales - from management of a single BlackBerry Enterprise Server domain, up to highly distributed BlackBerry deployments involving multiple domains and SQL databases, handling peak loads beyond two million transaction flows per hour.