TouchStar announces today that its 2008 Enterprise Call Center System now includes new load balancing and multi-threaded software architecture, new redundant hardware architecture, expanded network and signaling compatibility, and support for NMS Communications Open Access™ carrier class media processing platform. TouchStar now scales to support thousands of call center agents anywhere in the world on a variety of networks. TouchStar guarantees that its innovative call center system can rapidly reduce costs for enterprise clients.

TouchStar clients, by combining TouchStar's new call center software, and NMS's carrier class hardware, now have world class reliability and scalability. For converged PSTN and IP telephony and video solutions, NMS Communications offers scalable high-performance development platforms. The systems are designed to meet the connectivity, flexibility, and performance requirements of new applications such as VoIP gateways and IP media servers. As the foundation for a wide range of revenue-generating video, voice, and data applications, NMS platforms are used around the world.

Being compatible with TouchStar's call center software, NMS joins Dialogic as a fully supported unified communications hardware platform. TouchStar will continue to offer and support Dialogic hardware, and additional technology platforms may also become integrated in the future.

"NMS and TouchStar are developing new functionality that will provide TouchStar clients with the opportunity to offer innovative value-added services on mobile and converged networks around the world. TouchStar clients gain reduced risk with two available hardware platforms, a wide range of functionality options, incredibly fair pricing, and a passionate business partner in TouchStar", commented TouchStar's Director of Development, Robert Killory.