The ITSM division of BancTec held celebration of its fourth anniversary of providing service to the European market. BancTec offers a complete range of innovative technologies to capture and manage information across the enterprise. BancTec solutions and technologies simplify data-intensive operations by reducing complexities, obstacles and risks associated with payments processing, document and content processing and IT service management.

    Since expanding its operations to Europe, BancTec's ITSM team has experienced year-over-year call volume growth of 68%, built its team to nearly 400 technicians and service support personnel, and established two call centers, four depot repair facilities and more than 300 parts stocking locations. BancTec's ITSM division provides comprehensive deployment and maintenance services on computers, servers, printers, peripherals and networks for original equipment manufacturers and information technology outsourcing service providers.

    "With European coverage across nine countries, we are well on our way to matching the near universal coverage we have achieved in the United States. Our reputation for excellence in service delivery and customer experience has enabled us to achieve this swift growth, and will help open many new opportunities in the coming years," stated Brendan P. Keegan, BancTec senior vice president and president of the ITSM division.

    As experts in hardware, software and services, we apply our comprehensive experience to provide state-of-the-art business processing solutions — enabling our clients to run their businesses more efficiently or to delegate a part of their business to us to manage. We then deliver outstanding results through measurable performance metrics. Because BancTec has a strong tradition of technology experience, service excellence and solution expertise, we are uniquely positioned for leadership in the rapidly growing market for Business Process Outsourcing (BPO).

    The division's 1,217 employees, more than 1,000 of which are full-time engineers and technicians, service 100% of the United States and significant portions of Canada and nine European countries, including: UK, France, Germany, Italy, Netherlands, Sweden, Czech Republic, Belgium and Austria. In 2007, Dell, Inc. named BancTec's ITSM division General Procurement Partner of the Year.