Company: Jazzdesk Is this yours? Price: Free Posted By: Olivia.Barabas via http://www.jazzdesk.com/
Jazzdesk is a simple, intuitive and user friendly support web app that works the way you want. Create, manage and share tickets with your staff or support company, work individually or as a team and get an overview on who's doing what. Jazzdesk is a time trackable platform that speeds up the support process and helps you help faster. Not only it sounds good but it looks good also!
If your company is a service provider, your customers can create an account, and share their tickets with you. Your staff pro and your customers' staff can work together, sharing your customers' tickets.
Jazzdesk tracks time spent on ticket’s activities. You can track your staff productivity and billability, trough the staff timecard reports. You can also create detailed activity reports.
An activity dashboard will help your staff keeping track on their started activities, waiting tickets and tickets on-hold. Staff members can track who else is working on their assigned tickets, improving collaboration efforts.
Jazzdesk provides a snippet you can integrate on your web app that provides you a fully-featured customer support. Your staff use the Jazzdesk portal as their support backoffice.