A leader in end-to-end CRM consulting services, eVergance, will be featuring new business transformation services for Enterprise Feedback Management and Knowledge Centered Support (KCS) at the Service & Support Professionals Association (SSPA) Best Practices 2008 Conference in Santa Clara, from May 4 to 6. eVergance, being a long-time supporter of the SSPA, will again be an event sponsor and showcase its full range of strategy, business transformation, implementation and managed services offerings during the first two days of the conference at booth #32.

some of the firm's new services, adding to eVergance's market-leading knowledge management and multi-channel optimization offerings, include:

- Enterprise Feedback Management Strategy and Optimization: developed by former Gartner analyst and eVergance VP Esteban Kolsky, a new solution for organizations looking to plan and deploy customer feedback programs, move beyond surveys and implement the right measurement initiatives.

- Knowledge Centered Support Program: based on eVergance's proven methodology and long-standing relationship with the Consortium for Service Innovation, a phased solution for benchmarking, designing and rolling out a KCS program in your support organization.

- Enhanced Managed Services: a full range of on-premise and hosted solutions to help you maximize the value of your CRM and KM solutions while easing the burden of capacity planning, incident management, application administration and other support tasks.

President of eVergance, Chad Wolf, said: "SSPA is always a key event for us, and this spring is no exception". "We are particularly excited to unveil several of our new business transformation services and provide a showcase for our highly successful managed services offering. We look forward to seeing many of our clients and friends in Santa Clara."