ZeNETeX, LLC announced that it has expanded its public IT Service Management Training Services to include a new certification class entitled 'Foundation in IT Service Management According to ISO/IEC 20000.' This newly released class is an individual certification for IT leaders that are directly involved in helping their organizations achieve the highly coveted ISO/IEC 20000 certification.

    Organizations that have achieved an ISO/IEC 20000 certification have successfully demonstrated an ability to support and deliver IT services in accordance with a well defined industry recognized standard based in large part on the Information Technology Infrastructure Library. The successful implementation of ITIL has proven to reduce operational costs and improve process efficiencies and end user satisfaction. The 2.5 day class will familiarize students with the basic objectives and contents of the ISO/IEC 20000 standard, the requirements, guidance and recommendations as described in the standard.

    "We are excited about being one of first North American EXIN Accredited Training Providers and ITSM consultancies to offer this new class. The addition of this certification course to our existing ITIL and ITSM training offerings is a logical extension of our full lifecycle ITSM services. The demand for ISO 20000 certified service providers in support of the Federal Government has been growing at an exponential rate and this certification will help both private industry and the Government better understand the ISO/IEC 20000 standard and its benefits" stated Jill Zimmerman, ZeNETeX's Director of IT Service Management Training.

    The purpose of the course is to provide IT professionals with an overview of the ISO/IEC 20000 standards, processes, and requirements for an organization to obtain ISO/IEC 20000 certification/registration. Upon successful completion of the course, the student receives an ISO/IEC 20000 Foundation individual certification from EXIN. Obtaining the individual certification will help students successfully implement the standards and meet ISO/IEC 20000 requirements. Obtaining the ISO/IEC 20000 organizational certification will help a specific program or IT Department improve service quality management and operational effectiveness and efficiency.The certification is suitable for a wide range of professionals: operational staff, team leaders, supervisors, managers, consultants, auditors, Division Chiefs, Contracting Officers, and COTRs.

Among the content of the training courses:
    - learn more about the ISO/IEC 20000 standard
    - support their organization through the implementation of ISO/IEC standards
    - prepare for internal and external audits
    - obtain an individual certification associated with the ISO/IEC 20000 standard