A leading provider of enterprise software for managing the customer lifecycle, Provenir, announced today the release of Provenir Platform 6.0. The Provenir Platform 6.0 helps banks and finance companies streamline customer management. By standardizing their operations and customer treatment, the Provenir Platform, built upon open standards, ensures that financial institutions are more effective and efficient at responding to business changes.
Managing director and Banking practice lead at TowerGroup, Kathleen Khirallah, said: "The financial services market is undergoing a volatile market shift that is bringing enterprise flexibility to the forefront".
The visual workflow that helps guide and unify IT Development and Business Analysts when designing and updating decision strategies that impact financial service companies' customers is central to the Provenir Platform. While providing the necessary security and control to ensure resources are only able to view and modify items appropriate to their level of experience and authority, the Platform enables teams located anywhere in the world to work independently on developing decision strategies and workflows.
The Platform provides banks and finance companies the ability to immediately push these out across their multiple banking channels (call center, online, branch, mobile) to ensure consistent customer management, as new strategies and policies are created and approved. The fact that the Platform is built on an open extensible mark-up language (XML) framework that allows for easy integration of data sources, applications, services and legacy system modernization, is appreciated by IT Departments. Rhe Platform has a series of intuitive process flows, innovative graphical development tools, scorecards and wizards that simplify the management and maintenance of complex business logic and processes, for Business Analysts.
