Peak8 Solutions announced the launch of "Support Services Live", a newly branded premium technical support service for WildBlue Communications customers. WildBlue Communications is the provider of satellite broadband service in North America. Peak8 Solutions' services are built upon ground-breaking technology that enables us to deliver unprecedented levels of customer delight. This is accomplished by empowering customers to resolve their own problems without the need to become "Geeks".

    Peak8 will provide the service for WildBlue's retail high-speed Internet subscribers. The new service will provide cost effective technical support solutions for consumers who seek help for technical issues outside the normal scope of issues covered by WildBlue's standard technical support team. The service will be available 24/7, 365 days per year. At the heart of the new support service is Peak8's Supportal Solution Suite, a unique and patent pending Customer Experience Management solution that is unlike any ever developed.

    This "New Breed" approach uses a full 360 degree support methodology including solutions for intelligent self-help, assisted help via chat or voice care representatives, dynamic content delivery for CE device resolutions, and remote support services when required. Consumers are able to use the Support Services Live portal to find relevant support content, self-help tools/automated fixes, and live assistance fast and cost effectively.

    "Finding premium technical support services to support the growing technical complexity of today's residential and SOHO market is very difficult," commented Ron Renjilian, CEO of Peak8 Solutions. "Rural subscribers in particular are typically not within the service area for expensive 'Geek' house calls. The economic model of dispatching an onsite technician every time there is a glitch in the home network just doesn't make practical sense."

    Peak8 technology revolutionizes the process of delivering technical support by presenting all pertinent information to the technician thereby reducing the time required to diagnose and remediate any problem. Further, all support processes are enforced by the Customer Relationship Management (CRM) solution to insure that each customer experience is repeatable and is delivered in the highest quality manner possible.

    "We are very pleased to be able to provide our customers with Support Services Live as an extension of our Customer Care offering," stated Anoosh Shahidi, Vice President of Business Operations for WildBlue Communications. "We plan to use Support Services Live to augment our technical support capabilities in an effort to maximize the enjoyment and productivity of our customer's WildBlue experience."