Servigistics announced participation in IBM's PartnerWorld Industry Networks as an Industry-Optimized partner, which will expand Servigistics' go-to-market strategies across IBM's thirteen industry networks. To achieve Industry-Optimized status, Servigistics successfully enabled and validated its award-winning strategic service management software applications on IBM software and hardware.

    "We are pleased to be an Industry-Optimized partner with IBM. IBM recognizes the strategic importance of post-sales service as a source of profit, competitive differentiation, and customer loyalty, not only as a partner of Servigistics, but also as a long-standing client," noted Gary Brooks, executive vice president, marketing and alliances, Servigistics.

    The IBM PartnerWorld Industry Networks provide Independent Software Vendors with comprehensive go-to-market sales support and technical resources that are specifically tailored to their industry requirements. As part of the PartnerWorld Industry Networks, ISVs team with IBM to bring joint industry-by-industry solutions to market quickly, reflecting how customers are buying technology today.

    ISVs who achieve the Industry-Optimized status have successfully enabled and validated their industry applications on IBM software and hardware. IBM currently has Networks covering thirteen industries. The Servigistics software solutions are the only comprehensive Strategic Service Management solutions that deliver value across the extended service network, including service parts, service workforce and service pricing management.

    Servigistics delivers integrated software that enables the effective collaboration across functions, new decision-making capabilities and processes that are required to truly use post-sale service as a strategic growth driver. Servigistics Service Workforce Management enables companies to plan, monitor, dispatch and optimally route field service technicians and vehicles to deliver on service commitments while maximizing service resource utilization, profits and customer loyalty. Servigistics Service Workforce Planner plans and forecasts work orders to help manage the planning of the field service technicians and skills needed to meet current and future service commitments.  

    Servigistics Service Knowledge Management combines interactive diagnostics with Text2Data processing to gather information along with Knowledge Studio and Knowledge Advisor in a single scaleable application that provides the most robust solution on the market today. The solution is built using the same system architecture that has enabled Servigistics to deliver unprecedented value to a list of marquee clients with its award winning service parts management solution.