Tektronix Communications announced its GeoProbe, APM (Advanced Performance Monitoring), Orion and Beamer solutions have been selected by StarHub. StarHub is Singapore's second largest info-communication company, offering a full and diverse range of information, communications and entertainment services over its advanced fixed, cable, mobile and Internet platforms.

    The Tektronix solutions are part of its industry-leading Unified Assurance suite of applications for management of next generation converged networks. Tektronix' solutions were selected to satisfy StarHub's need for a roaming management solution that could enable online monitoring and alarm notification of its GSM and GPRS/3G networks that inter-work with overseas operators' networks for roaming services.

    Tektronix delivers a comprehensive Unified Assurance line that provides integrated, end-to-end monitoring solutions for customer, service and network assurance. Enhancing Tektronix’ network monitoring systems are active test solutions that provide active troubleshooting, provisioning as well as automated service quality monitoring.

    Complementing GeoProbe, APM, Orion and Beamer is Tektronix' roaming application, also part of the Unified Assurance suite. StarHub is using the roaming application to track GPRS/3G and GSM activity and performance for all subscribers by inbound and outbound roaming partners. This will aid StarHub in reducing churn, maximizing high value "visitor" revenue streams and improving roaming partner relationships.

    "Tektronix Communications' Unified Assurance provides a reliable solution that can be easily integrated into our existing StarHub architecture and is scalable to ensure the highest level quality of service for our customers now and into the future," stated David Storrie, Head of StarHub Integrated Network Engineering. "With GeoProbe, StarHub can troubleshoot and analyze problems using a single integrated system, enabling us to take proactive and preventive actions to ensure that the GSM and GPRS/3G network performance levels meet our stringent requirements. And, with the GSM and GPRS/3G roaming management system in place, quality of service can be greatly enhanced, which will lead to greater customer satisfaction and increase of revenue."

    Tektronix offers Network Diagnostic and Management Solutions to cover fixed, mobile, IP and converged multi-service networks. With GeoProbe product line, network engineers can proactively monitor, manage, diagnose and troubleshoot problems across mobile, fixed and multi-service networks. Tektronix possesses a depth of expertise in both video and IP and offers a suite of industry-leading products and solutions. From video test equipment to IP protocol analyzers to performance monitoring systems, we can help your network technicians and engineers test network elements, subsystems and fully operational networks quickly and easily.

    "StarHub is deploying a full suite of Unified Assurance applications, giving them an unequaled ability to manage customer service quality," went on Doug Dickerson, Vice President, Products, Tektronix Communications. "Not only will this ensure happy customers, it will provide StarHub a strong return-on-investment."