The leader in rapid e-learning software, Articulate, has been named for the second consecutive year as having one of The Ten Best Web Support Sites for 2008 by a international membership organization for customer support managers and professionals, called the Association of Support Professionals (ASP).

The only company in the small company division to win in both 2007 and 2008, and one of only five overall companies who also won last year, was ASP. Using a scoring system based on 25 separate performance criteria, the ten award winners were selected by a panel of judges with expertise in Web support design and implementation. The evaluation process covers the following areas:

    * The major site development challenge
    * Customer experience
    * Interactive features
    * Knowledge base and search implementation
    * Overall usability, design, and navigation

Including other notable technology companies such as Cisco Systems, Dell, and Intuit, the ten winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2008", to be published by the ASP in June.

Director of Articulate customer support, vsaid: "We're honored to have earned this prestigious award two years in a row". "As our customers can attest, we're incredibly committed to providing the best customer support in the industry. Our support site continues to be a key element in allowing us to offer first-class support while empowering customers to quickly locate online the exact information they need to resolve technical issues and complete e-learning development projects on time."

Via a single interface across all key resources - the Knowledge Base, Community Forums, the Word of Mouth Blog, and product help documentation, The Articulate support site is now fully searchable. Articulate Universal Search, the new search technology, is powered by a dedicated Google Mini search appliance, which continuously indexes an ever-growing collection of nearly 6,000 online documents.