A new version of its hardware based appliances based on the ZFS file system has been released by a leading provider of ITIL Service Management and Help Desk software, LiveTime Software. LiveTime's virtual appliances will also be available with ZFS in Q1 2009 based upon the Open Solaris Operating System.

To provide additional data integrity for its embedded Configuration Management System (CMS), Knowledge Base and Request Management processes, LiveTime has been able to leverage the key advantages of the 128 bit ZFS file system for its service management product line. Not only providing customers with greater assurance, this provides significant performance improvements in sequential reading and writing using the embedded MySQL or PostgreSQL databases.

Customers, by utilizing ZFS across LiveTime's Service Management and Help Desk hardware appliances, have access to shared storage pools for dynamic expansion of storage as required. Customers will benefit, in addition, from dynamic striping which automatically distributes load across all devices, adding even greater throughput and scalability to the service desk and help desk.

LiveTime continues to expand its global reach and appeal to large enterprises with its integrated approach to ITIL best practices, open standards, intuitive interface and embedded Configuration Management Database (CMDB). Servicing more than 10 million users around the globe, LiveTime is available as a virtual appliance, hardware appliance and traditional server software.
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